Customer Experience Technology Job Market Trends

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Customer Journey Analytics

200-400
Employers
+154%
Growth

Analyzes customer interactions and experiences across various touchpoints, providing insights to improve customer satisfaction and loyalty.

HubSpot

17.5K-35K
Employers
+152%
Growth

A leading marketing, sales, and customer service software platform designed to help businesses grow and manage their interactions with customers. Provides a suite of tools for content management, lead generation, and CRM integration.

Technical Account Manager

800-1.6K
Employers
+64%
Growth

Manages technical relationships with clients, providing support and ensuring their technical needs are met.

CCaaS

300-600
Employers
+60%
Growth

Contact Center as a Service (CCaaS) provides cloud-based contact center solutions, enabling organizations to manage customer interactions.

Digital Officer

400-800
Employers
+53%
Growth

Responsible for implementing and managing digital strategies to enhance an organization's online presence. Focuses on leveraging digital tools to drive growth and improve user engagement.

ServiceNow

7.5K-15K
Employers
+48%
Growth

A cloud-based platform that provides IT service management (ITSM) and other enterprise service management solutions.

Insights Analyst

700-1.4K
Employers
+19%
Growth

Specializes in analyzing data to help businesses understand patterns and make informed decisions. Provides actionable insights to enhance business strategy and performance.

Hybrid Events

300-600
Employers
+17%
Growth

Refers to events that combine in-person and virtual elements, allowing participants to attend and engage both physically and online.

UX Researcher

400-800
Employers
+8%
Growth

Conducts research to understand user needs, behaviors, and preferences, informing the design and development of products and services.